Delivery
COURIER
If your order is over 2.75 kg in weight it will be sent with a courier service for delivery within 1 – 3 working days. Delivery is tracked and will require a signature or special instructions. This service does not deliver on Saturdays, Sundays or Bank Holidays. Minimal to no delays due to COVID-19.
To track your parcel use the link and tracking number provided in your dispatch notification e-mail. If no tracking information is available yet, please try again later.
We aim to dispatch all orders placed before 12pm Mon-Fri that same day. Orders placed at the weekend or during bank holidays will be dispatched next working day.
Delivery method and price varies based on how much you order and where it’s going!
Isle of Man, Jersey & Guernsey
Weight |
Price |
0 – 1 kg |
£3.00 |
1.01 – 1.25 kg |
£3.25 |
1.251 – 1.5 kg |
£3.50 |
1.51 – 1.994 kg |
£4.50 |
1.995 – 30 kg |
£8.00 |
United Kingdom – Royal Mail
|
Weight |
Price |
|
0 – 0.4 kg |
£2.50 |
|
0.41 – 1 kg |
£3.00 |
|
1.01 – 1.25 kg |
£3.25 |
|
1.251 – 2.75 kg |
£3.50 |
United Kingdom – DHL
|
Weight |
Price |
|
2.751 – 30 kg |
£3.50 |
Republic of Ireland
Weight |
Price |
0 – 1.994 kg |
£4.00 |
1.995 – 30 kg |
£7.00 |
INTERNATIONAL DELIVERY
At the moment you can only order online to the UK, Republic of Ireland, Isle of Man or the Channel Islands.
ORDER NOT ARRIVED?
If it is after the estimated delivery period then it is likely your order may have been delayed or lost in transit. We use reliable delivery services but occasionally problems occur which are outside of our control.
Please wait at least 7 working days from dispatch to confirm that this is the case before we can resolve the issue.
DAMAGED/INCORRECT ORDER
If your order is incorrect or has been damaged please contact us immediately and we will look into resolving the issue. If you need to return anything due to a result of our error – return shipping will not be charged.
Returns
If you change your mind you may return your order for a refund within 14 days from the expected delivery date. We only accept returns if products are unopened and deemed to be in resalable condition. You will be responsible for return shipping costs.
A refund (excluding all shipping charges) will be granted via your original payment method once we have received and inspected the items.
POST
If your order weighs 2.75 kg or less it will be sent with Royal Mail for delivery within 1 – 5 working days. Currently facing delays of up to 14 days: www.royalmail.com/coronavirus
No signature is required but if no one is available to accept delivery we recommend providing instructions for a safe place as parcels will not likely fit in a letter box. This service does not deliver Sundays or Bank Holidays.
Orders sent via Royal Mail (Low weight class orders) are dispatched every other working day until further notice for the safety of our staff and Royal Mail staff. Therefore some orders may face a slight delay before dispatch than is typical.
If you have received an e-mail with the subject "Your order is on it's way" then your order has been dispatched.
Royal Mail's service has been under a lot of strain and has not been functioning as efficiently as usual. Some orders have been known to take up to 14 days to arrive. These delays now appear to have been mostly resolved but please bear this in mind if you are waiting for your order.
We will keep you updated if there are any further changes. Thank you for your support and patience during this time.